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WhatsApp Business 2021: Everything you need to know about the app and how to download it

WhatsApp Business 2021 APK Download: A Guide for Small Businesses

If you are a small business owner looking for a way to communicate with your customers more effectively, you might want to consider using WhatsApp Business. WhatsApp Business is a free app that allows you to create a professional profile, showcase your products and services, and automate, sort, and respond to messages. In this article, we will explain what WhatsApp Business is, how it differs from WhatsApp, and how you can download and use it for your business.

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What is WhatsApp Business and how is it different from WhatsApp?

WhatsApp Business is a tool for companies to engage with customers over the platform. It is built on top of WhatsApp Messenger and includes all the features that you rely on, such as multimedia, free calls, and group chat. There are two ways to use WhatsApp for business: WhatsApp Business App and WhatsApp Business Platform. The app is for small businesses who personally manage conversations with customers. To get started with the app, download it and create a profile for your business. The platform is for medium to large businesses who communicate with customers at scale through programmatic access.

The main difference between WhatsApp and WhatsApp Business is that companies get a verified and more complete Business Profile so customers can trust who theyre chatting with. Companies can also add multiple users to manage the account across multiple devices, whereas individuals use WhatsApp on their personal devices. Additionally, WhatsApp Business offers some extra features that are not available on the regular app, such as:

  • Catalog: Showcase and share your products and services within your business account.

  • Short link: Make it easy for new customers to connect with you by sharing the auto-generated short link.

  • Messaging tools: Use WhatsApp messaging templates to build key conversations in advance. Create automated greeting messages, away messages, and quick replies.

  • Labels: Sort your conversations with customers into helpful categories, like New customers or Pending orders.

  • Analytics: Track how many messages were sent, delivered, read, and received.

How to download and set up WhatsApp Business app

To download the WhatsApp Business app, you need to have an Android or iPhone device that supports the app. You also need a phone number that is not already linked to another WhatsApp account. Here are the steps to download and set up the app:

  • Download the WhatsApp Business app from the Google Play Store or the Apple App Store, or download it via .

  • Review the Terms of Service and tap Agree and Continue to accept them.

  • Select your country from the drop-down list to add your country code, then enter your business phone number in international phone number format. Tap Done or Next, then tap Ok to receive your 6-digit registration code via SMS or phone call. Enter your 6-digit code to complete registration.

  • Allow access to contacts and photos if you want to add contacts from your phones address book and share media files.

  • Create an account by filling out your business name, selecting a business category, and choosing a profile picture.

  • Build your business profile by tapping More options > Settings > your business name. Here, you can add important business information like your business address, description, hours, website, social media profiles, and catalog.

How to use WhatsApp Business tools and tips

Once you have set up your WhatsApp Business account, you can start using the tools and features that it offers. Here are some tips on how to use them effectively:

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  • Catalog: To create a catalog for your products or services, tap More options > Catalog. Then tap Add product or service. You can add images, prices, descriptions, links, codes, and more. You can also share your catalog with customers by tapping More options > Share catalog link.

  • Short link: To share your short link with customers, tap More options > Settings > Business tools > Short link. You can copy or share the link, or customize it by adding a default message.

  • Messaging tools: To set up your messaging tools, tap More options > Settings > Business tools > Messaging tools. You can create a greeting message that welcomes customers to your business, an away message that informs customers when you are not available, and quick replies that allow you to answer frequently asked questions with a single tap.

  • Labels: To organize your chats and contacts with labels, tap More options > Settings > Business tools > Labels. You can create new labels or use the default ones, such as New customer, New order, Pending payment, Paid, and Order complete. To assign a label to a chat or contact, tap and hold the chat or contact, then tap Label chat. To view all chats and contacts with a certain label, tap the label name on the Chats tab.

  • Analytics: To view your message statistics, tap More options > Settings > Business tools > Statistics. You can see how many messages were sent, delivered, read, and received in the last 7 days.

Conclusion and FAQs

WhatsApp Business is a great app for small businesses who want to connect with their customers in a more personal and convenient way. It offers many features and tools that can help you create a professional profile, showcase your products and services, and automate, sort, and respond to messages. You can download the WhatsApp Business app from the Google Play Store or the Apple App Store, or download it via WhatsApps site. To get started, you need to have a phone number that is not already linked to another WhatsApp account. Then, you need to create an account and a business profile for your company. After that, you can start using the catalog, short link, messaging tools, labels, and analytics to manage your customer interactions.

If you have any questions about WhatsApp Business app, here are some FAQs that might help:


Can I use both WhatsApp and WhatsApp Business on the same phone?Yes, you can use both apps on the same phone if they are linked to different phone numbers. However, you cannot use the same phone number for both apps.

Can I transfer my chat history from WhatsApp to WhatsApp Business?Yes, you can transfer your chat history from WhatsApp to WhatsApp Business if you are using the same phone number. However, you cannot transfer your chat history back to WhatsApp once you have transferred it to WhatsApp Business.

How can I verify my business account?A verified business account has a green checkmark badge in its profile. WhatsApp verifies business accounts based on various factors, such as whether the brand is notable. Verification is limited at this time and not available upon request.

How can I delete my business account?To delete your business account, tap More options > Settings > Account > Delete my account. Deleting your account will erase your message history, remove you from all groups, delete your backup data, and revoke your registration.

How can I contact WhatsApp support?To contact WhatsApp support, tap More options > Settings > Help > Contact us. You can also visit for more information and resources.

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